Please Help! Dell A940 Issues?

Today I tried re-installing Dell A940 AIO center with disk but when it comes to installing the Scanner Section an error comes up that says:





"C:\PROGRA~1\Symantec\S32EVNT1.DLL. An installable Virtual Device Driver failed Dll initialization. Choose 'Close' to terminate the application."





Wether I click close or ignore the next box error says





"File could not be opened. Check that the file exists and that it is in the correct location.





C:\DOCUME~1\JOHN\LOCALS~1\Temp\LMS\cda...








I've tried restarting the computer, re-plugging in USB, I even scanned the registry just to see if that would fix it.





Is there a way to fix this problem? Everything else works, the printing, copying, and faxing. All but the scanning. And the main reason why I tried re-installing this printer, is so that I can scan my vacation pictures onto my computer.

Please Help! Dell A940 Issues?
Go to the control panel, then to add-remove programs, uninstall all of your norton products. Then reboot, (turn the computer off then on) The try reinstalling... it tells me your norton is corrupt.


The you will have to install an antivirus. I suggest AVG Free edition. It is so much better than Norton.


http://free.grisoft.com/doc/avg-anti-vir...
Reply:Sounds like your anti-virus (security suite) is not playing nice with this particular install.





Try disabling your anti-virus (security suite) before you try to install it and see what happens.





Make sure you uninstall it completely before you start again. After uninstall it do a fresh restart, then disable your anti-virus (security suite) then try a reinstall.





Best of luck.
Reply:Situation:


***When you start the computer, you see an error message similar to "%26lt;Path%26gt;\ S32evnt1.dll. An installable Virtual Device Driver failed DLL initialization."***





Solution:


To fix the problem, edit the registry and restart the computer. Then update the Symevent files and restart the computer again.





Follow the directions for your version of Windows:





To edit the Windows XP registry





On the Windows taskbar, click Start %26gt; Run.


In the Run dialog box, type regedit


Click OK.


Go to the following key:





HKEY_LOCAL_MACHINE\SYSTEM\CurrentContr...








In the right pane, delete the VDD value.


In the left pane, right-click the VirtualDeviceDrivers key, and then click New %26gt; Multi-String Value.


Type VDD for the name of the new value.


Exit the Registry Editor.


Restart the computer.